Shipping
Thank You for visiting our online store.
PICK UP OPTIONS:
In-store pickup is available for your purchase.
During checkout, select the PICK UP option.
We will notify you by email when your order is ready for pickup at our store. Usually within 24-36 hours.
Please contact us if you have any questions.
SHIPPING
Shipping is free for orders of $200 and over.
For orders under $200, shipping is as follows: $12 within Ontario, $20 to other provinces. We are currently not shipping outside of Canada.
Orders will be shipped by Canada Post standard shipping.
Delivery will take between 7-14 days.
Please be sure to include a correct mailing address. Any return to sender items cannot be re-shipped and will be held at the store.
For orders under $200, shipping is as follows: $12 within Ontario, $20 to other provinces. We are currently not shipping outside of Canada.
Orders will be shipped by Canada Post standard shipping.
Delivery will take between 7-14 days.
Please be sure to include a correct mailing address. Any return to sender items cannot be re-shipped and will be held at the store.
RETURNS
Please contact us with any questions you might have before ordering.
Please contact us with any questions you might have before ordering.
HOW TO CANCEL YOUR ORDER
You can cancel your order by contacting us within 12 hours. Once the shipping process has started we are unable to cancel your order.
GIFT CARDS
Joelle's is now operating as Joelle's By Ally.
If you have a Joelle's/Jeff's Guyshop Gift Card (purchased after March, 2020), you can still redeem it at Joelle's By Ally, in person or online. However, if you would like to use your gift card at Jeff's Guyshop, these gift cards will only be redeemable when shopping in person.
These gift cards will continue to be valid at Joelle’s By Ally until February 2026.
They will be valid indefinitely at Jeff’s Guyshop.
We are sorry for any inconvenience.They will be valid indefinitely at Jeff’s Guyshop.
If you need more information, please contact us.
CREDIT NOTES
If you have a credit with us, it can only be used toward in-store purchases.
We appreciate your continued support.
For any other questions you may have, please contact us.
